HP Laptop Pixel Disaster
And they all lived happily ever after… NOPE!
Huh? Yeah, you read right… Eating itself. In fact I would describe it as a growing ink blot. First a pixel or two, then 50, then thousands! I had never seen anything like it. Don’t worry though, because that superhero called Mr. Warranty was still protecting us, if not the store post 14 days. I looked up HP’s generous pixel policy and decided that there would be no problem getting it serviced. Then I discovered that my wife had lost the receipt and that the store only keeps receipt records for two weeks (sounds like bull to me). :’( …But then my wife miraculously found the receipt in the back of our stroller.
Duh, I mean that’s where everything we can’t find ends up. Once, I couldn’t find one of my kids… Guess where they were… Just kidding… Turns out HP didn’t even need the receipt anyway!!! Shoot, HP even sent me a shipping box free of charge. Their customer service was top-notch….
Apparently there was some sort of internal crack in the LCD screen that was gradually exposing pixels to oxygen, which is what makes them turn inky-black. I can’t possibly see how this was anything but an obvious manufacturing defect, but they refused to service it none-the-less… That is, unless I was going to fork over $430! Aaaaah, HP, I hate to tell you this, but I bought the thing for $500… Oh, and I’d rather hack off the LCD screen and just plug in an external monitor than pay you $430 to fix a manufacturer’s defect that should be covered under warranty.
I decided to call the store, even though 2 months have elapsed, and very calmly and politely explained the situation asking “if there was any recourse.” To my surprise and delight, the store has agreed to replace the computer with an equivalent model! Wow, what a relief….
Wait for it…. My wife lost the receipt again! Unfortunately, it is nowhere to be found this time. Personally, I think one of the kids ate it.
So, in a day or two, when we get our laptop back, I guess we are going to hope that a credit card purchase statement will be good enough for the store to go ahead and still replace the model. Otherwise, I’ll be stopping by Lowe’s soon to pick up a hatchet and maybe Best Buy for a cheap monitor. I don’t even know if there is an appropriate emoticon for that…








